/* ===== tokens ===== */
:root{
  --brand:#16a34a;            /* overridden per-client inline */
  --brand-ink:#ffffff;

  --bg:#f4f6fb;
  --surface:#ffffff;
  --surface-2:#f8fafc;
  --border:#e6e8ef;
  --text:#1a2233;
  --muted:#697386;
  --shadow:0 1px 2px rgba(16,24,40,.04), 0 8px 24px -12px rgba(16,24,40,.12);

  --in:#2563eb; --out:#d97706; --ok:#16a34a; --bad:#dc2626; --neutral:#94a3b8;
}
:root[data-theme="dark"]{
  --bg:#0f1220;
  --surface:#171a2b;
  --surface-2:#1e2238;
  --border:rgba(255,255,255,.08);
  --text:#e8eaf2;
  --muted:#9aa0b4;
  --shadow:0 1px 2px rgba(0,0,0,.3), 0 20px 50px -20px rgba(0,0,0,.6);
  --in:#60a5fa; --out:#fbbf24; --ok:#4ade80; --bad:#f87171; --neutral:#64748b;
}

*{box-sizing:border-box;margin:0;padding:0}
html,body{background:var(--bg);color:var(--text)}
body{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Tahoma,"Helvetica Neue",Arial,sans-serif;
  min-height:100vh;font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}
a{color:var(--brand);text-decoration:none}
a:hover{text-decoration:underline}
.muted{color:var(--muted)}
small{color:var(--muted)}

/* ===== top bar ===== */
.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:22px;
  padding:12px 22px;background:var(--surface);border-bottom:1px solid var(--border)}
.brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:15px;color:var(--text)}
.brand img{height:32px;max-width:150px;object-fit:contain;display:block}
.brand-badge{width:32px;height:32px;border-radius:9px;background:var(--brand);color:var(--brand-ink);
  display:flex;align-items:center;justify-content:center;font-weight:800}
.topbar nav{display:flex;gap:4px;align-items:center}
.topbar nav a{padding:7px 12px;border-radius:8px;color:var(--muted);font-weight:600;font-size:13px}
.topbar nav a:hover{background:var(--surface-2);text-decoration:none;color:var(--text)}
.topbar nav a.active{background:var(--brand);color:var(--brand-ink)}
.topbar .right{margin-inline-start:auto;display:flex;gap:10px;align-items:center}
.iconbtn{min-width:34px;height:34px;padding:0 8px;border-radius:8px;border:1px solid var(--border);background:var(--surface-2);
  color:var(--text);cursor:pointer;display:inline-flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;text-decoration:none}
.iconbtn:hover{border-color:var(--brand);text-decoration:none}

/* ===== layout ===== */
.wrap{max-width:1140px;margin:26px auto 40px;padding:0 22px}
.page-head{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-bottom:20px}
.page-head h1{font-size:20px;font-weight:700}
.page-head .spacer{flex:1}
h2{font-size:14px;font-weight:700;margin:24px 0 10px;color:var(--text)}

.flash{background:color-mix(in srgb,var(--ok) 12%,transparent);border:1px solid var(--ok);
  color:var(--ok);padding:10px 14px;border-radius:10px;margin-bottom:16px;font-size:13px}

/* ===== buttons / inputs ===== */
button,.btn{font:inherit;background:var(--brand);color:var(--brand-ink);border:none;border-radius:9px;
  padding:9px 15px;font-weight:700;cursor:pointer}
button:hover,.btn:hover{filter:brightness(1.06);text-decoration:none}
.btn-ghost{background:var(--surface-2);color:var(--text);border:1px solid var(--border)}
input,select{font:inherit;color:var(--text);background:var(--surface);border:1px solid var(--border);
  border-radius:9px;padding:8px 11px}
input:focus,select:focus{outline:2px solid color-mix(in srgb,var(--brand) 40%,transparent);outline-offset:1px}
label.field{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}

/* ===== dashboard refresh bar ===== */
.dash-bar{display:flex;align-items:center;justify-content:flex-end;gap:10px;margin:-8px 0 14px;font-size:12px}
.iconbtn.spin{animation:spin .8s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

/* ===== date range chips ===== */
.ranges{display:flex;gap:6px;flex-wrap:wrap}
.ranges a{padding:7px 12px;border-radius:999px;border:1px solid var(--border);background:var(--surface);
  color:var(--muted);font-size:12px;font-weight:600}
.ranges a.active{background:var(--brand);color:var(--brand-ink);border-color:transparent}
.ranges a:hover{text-decoration:none;border-color:var(--brand)}

/* ===== KPI cards ===== */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px}
.kpi{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:16px;
  box-shadow:var(--shadow);display:block;color:var(--text)}
a.kpi:hover{border-color:var(--brand);text-decoration:none;transform:translateY(-1px);transition:.12s}
.kpi .label{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:6px}
.kpi .value{font-size:26px;font-weight:800;margin-top:6px;letter-spacing:-.5px}
.kpi .sub{font-size:12px;color:var(--muted);margin-top:2px}
.dot{width:8px;height:8px;border-radius:50%;display:inline-block}
.dot.in{background:var(--in)} .dot.out{background:var(--out)}
.delta{font-size:11px;font-weight:700;padding:1px 6px;border-radius:999px}
.delta.up{color:var(--ok);background:color-mix(in srgb,var(--ok) 14%,transparent)}
.delta.down{color:var(--bad);background:color-mix(in srgb,var(--bad) 14%,transparent)}
.delta.flat{color:var(--muted);background:var(--surface-2)}

/* ===== panels / charts ===== */
.cols{display:grid;gap:14px}
.cols.two{grid-template-columns:2fr 1fr}
.cols.three{grid-template-columns:repeat(3,1fr)}
.panel{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:16px;box-shadow:var(--shadow)}
.panel h3{font-size:13px;font-weight:700;margin-bottom:12px}
.panel canvas{max-height:260px}

/* ===== tables ===== */
.tablecard{background:var(--surface);border:1px solid var(--border);border-radius:14px;overflow:hidden;box-shadow:var(--shadow)}
table{width:100%;border-collapse:collapse;font-size:13px}
th,td{padding:11px 14px;text-align:start;border-bottom:1px solid var(--border);white-space:nowrap}
th{color:var(--muted);font-weight:600;background:var(--surface-2);font-size:12px}
tbody tr:last-child td{border-bottom:none}
tbody tr{cursor:pointer}
tbody tr:hover{background:var(--surface-2)}
td.wrap{white-space:normal;max-width:280px}
.tablecard .foot{padding:11px 14px;display:flex;justify-content:space-between;align-items:center;font-size:12px;color:var(--muted);background:var(--surface-2)}

.pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:11px;font-weight:600}
.pill.in{background:color-mix(in srgb,var(--in) 15%,transparent);color:var(--in)}
.pill.out{background:color-mix(in srgb,var(--out) 15%,transparent);color:var(--out)}
.pill.ok{background:color-mix(in srgb,var(--ok) 15%,transparent);color:var(--ok)}
.pill.no{background:color-mix(in srgb,var(--bad) 15%,transparent);color:var(--bad)}
.pill.n{background:var(--surface-2);color:var(--muted)}

/* ===== filters bar ===== */
.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:end;margin-bottom:14px}

/* ===== call detail ===== */
.callhead{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:18px;margin-bottom:16px;box-shadow:var(--shadow)}
.callhead .meta{display:flex;flex-wrap:wrap;gap:6px 22px;font-size:13px;color:var(--muted);margin-top:10px}
.callhead .meta b{color:var(--text);font-weight:600}
.tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}
.tabs a{padding:7px 13px;border-radius:9px;font-size:13px;background:var(--surface);border:1px solid var(--border);color:var(--muted);font-weight:600}
.tabs a.active{background:var(--brand);color:var(--brand-ink);border-color:transparent}
.tabs a:hover{text-decoration:none}
#waveform{background:var(--surface-2);border-radius:10px;padding:8px;margin-bottom:10px}
.player-row{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.player-row button{padding:8px 14px}
.transcript-line{padding:7px 10px;border-radius:8px;cursor:pointer;font-size:13px;line-height:1.7}
.transcript-line:hover{background:var(--surface-2)}
.transcript-line.bot b{color:var(--brand)}
.transcript-line.user b{color:var(--in)}
.transcript-line .ts{font-size:11px;color:var(--muted);margin-inline-start:6px}
.transcript-line.playing{background:color-mix(in srgb,var(--brand) 12%,transparent)}
.kv{width:100%}
.kv td{border-bottom:1px solid var(--border);padding:9px 12px;vertical-align:top;white-space:normal}
.kv td:first-child{color:var(--muted);width:34%;font-weight:600}
pre.json{white-space:pre-wrap;word-break:break-word;font-size:12px;line-height:1.6;background:var(--bg);
  border:1px solid var(--border);border-radius:10px;padding:14px;max-height:460px;overflow:auto}

/* ===== forms (admin) ===== */
.formcard{background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:18px;margin-bottom:16px;box-shadow:var(--shadow)}
.formrow{display:flex;flex-wrap:wrap;gap:12px;margin-bottom:12px}
.formrow label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted);min-width:220px}
.checks{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:8px}
.checks label{flex-direction:row;align-items:center;gap:7px;color:var(--text);font-size:13px}
.center{max-width:380px;margin:12vh auto}

/* ===== login ===== */
.login{max-width:360px;margin:7vh auto 0;text-align:center}
.login-logo{display:block;width:100%;height:auto;border-radius:14px;margin-bottom:22px;box-shadow:var(--shadow)}
.login h1{margin-bottom:16px}
.login .formcard{text-align:start;margin-bottom:0}
@media (max-width:520px){
  .login{max-width:none;margin-top:4vh}
  .login h1{font-size:22px}
}

/* ===== footer ===== */
.footer{text-align:center;padding:26px 20px;color:var(--muted);font-size:12px;border-top:1px solid var(--border);margin-top:30px}
.footer a{color:var(--muted);font-weight:600}
.footer a:hover{color:var(--brand)}

/* ===== responsive ===== */
@media (max-width:820px){
  .cols.two,.cols.three{grid-template-columns:1fr}
  .topbar{gap:12px;padding:10px 14px;flex-wrap:wrap}
  .topbar nav{order:3;width:100%;overflow-x:auto}
  .wrap{margin:16px auto 30px;padding:0 14px}
  table{font-size:12px}
  th,td{padding:9px 10px}
  .hide-sm{display:none}
}